Return and Warranty Policy
We offer 100% satisfaction guarantee out of the box. If you are not pleased with our Flatland product upon arrival then return it for a full refund.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)
Flatland Racing LLC, will stand behind all products we sell with regards to manufacturing defects in workmanship and material. For example if a weld has cracked or the aluminum has cracked or ripped we will warranty it. We will do everything in our power to take care of the problem. Must show proof of purchase at time of return for warranty to be valid.
We make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.
We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:
- All items must be returned within 30 days of their original delivery date.
- All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.
- We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.
- If you're thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return. We will not be able to accept it!
- All returned items are inspected; used and damaged items will be returned to the customer.
- Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Support@FlatlandRacing.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@FlatlandRacing.com and send your item to: Flatland Racing , 628 Graham Street, Emporia KS 66801, United States.
To return your product, you should mail your product to: Flatland Racing , 628 Graham Street, Emporia KS 66801, United States
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.